A Totally Fictional Story, Chapter 2
Well, the rebuild was completed and the server was behaving perfectly normal. That is, until the service desk team got their hands on it.
The entire reason for the rebuild was because it was speculated that a service pack installed on the server corrupted one of the OS’ software pieces that the product relies heavily on. Now, this was never believed from the beginning or this big company in Redmond, Washington would have communicated this issue to the masses.
So, the rebuild was completed and the service desk team began their task. Once they were finished, they quickly determined their problem still existed. After they went over the rebuild steps with a fine-tooth comb, they determined it was the product itself that caused the corruption rather than the service pack, so that proved to be a waste of more than a day’s worth of work.
Now a new test server has to be built to facilitate their testing. Again, when this request came in, the array of choices for a response was the same, with the addition of "Ill have that for you yesterday, sir!" Plan for another half day of work on this pitiful excuse for an enterprise product.
Again, please remember that this story is entirely fictional and is not intended to implicate or imitate any particular company, department or individual.